FAQ/Policies

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Shipping

All product is shipped via Canada Post. We ship out daily Monday to Friday. In the event of a service disruption with Canada Post, the Wizard's Tower will hold orders until the disruption is resolved. 

Free Shipping only applies to orders that contain ONLY Magic Singles and are over $15 in value.

Orders that are over $150 before tax will qualify to receive free UPS shipping, as long as the order does not contain any Sealed Magic: The Gathering products. 

Magic Singles are shipped via regular lettermail, unless there are more than 100 cards in the order in which they must be shipped Expedited Parcel or Xpresspost. Check canadapost.ca for Lettermail delivery standards.

If multiple orders come in for the same customer during the same shipping period, we will ship the orders together unless noted by the customer that they would like them sent separately.

Any products other than Magic Singles have to be shipped Expidited Parcel (please select the option when checking out) and their cost is cacluated based on the weight of the product. Please check canadapost.ca for Expedited Parcel delivery standards.

Please note that Canadian Lettermail through Canada Post can take 2 to 14 business days (Up to 21 business days for Alberta and BC). If, after 14 (21 for Alberta and BC) business days you haven't received your order, please notify us and we will investigate furthur for you. If you would like to receive your product quickly, please choose Expedited Parcel during Step 3 of the Checkout process.

Please note that all orders are shipped to the address provided by the customer in Step 2 of the Checkout process and not any other address you might have, which includes any address that an outside source would have for you, including Paypal.

If an order is returned to us by Canada Post due to incorrect, incomplete, or wrong address, the customer is responsible for additional shipping charges to have the order sent out a second time.

We are not responsible for orders that have been lost or not returned to us due to customer giving us an incorrect address which includes missing an apt # with their address.

UPS shipping is available instead of Canada Post Expedited Parcel shipping. UPS does not ship to the following northern provinces/territories: Northwest Territories, Yukon Territories, and Nunavut. Additional shipping charges will be applied to any orders shipping to remote areas. You will have the option to cancel your order if the additional shipping charges are to high.

In-Store Pickup Orders

Any returns/exchanges can only be done by the account holder.

Any returns can be refunded in Store Credit or to the original payment method.

We reserve the right to not give out any orders to anyone that is not the account holder.  If account holder is unable to pickup their order in store, you have the option of having it mailed to the BILLING address on file for that particular order. Customer is responsible for all shipping costs.

Store Credit Promotion

In order to qualify for 3% back in store credit, your order must contain ONLY Magic Singles. 

Return & Refund Policy

You may return any sealed items (packs, boxes, etc.) within 14 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). Unfortunately we cannot accept returns on Magic Card Singles.

If a card is received in worse condition than stated when purchased, the card can be returned for a full refund. 

Order Cancellation

Wizard's Tower has the right to cancel any order or portion of an order for any reason without prior notification.  If this happens you will be notified immediately as to why we changed your order and any refund that is required will be issued immediately. This can include such things as the announcement of reprinted cards, banned, or unbanned cards. This policy can also affect our buylist prices.  We reserve the right to modify or cancel any buylist order.  You will be notified in the confirmation email. If you send cards that were removed from the order, we will send them back, but we are not responsible for return shipping.  You can either pay for return shipping via one of our accepted payment methods or we can keep cards equal in value to the shipping cost.

Pricing

All of our prices are displayed in Canadian Dollars.

Payments

Payments can be made via Paypal, Visa or Mastercard.

If there is an error in payment processing, correct payment is required before an order can be completed or a refund can be issued.

No Paypal? No Problem. 

We use paypal to process all our credit cards but we can still process your credit card without needing to create a paypal account. The process to do this is quite simple. Just add all the items to your cart and then checkout. In the checkout screen when your asked what form of payment you want to use select paypal, but don't insert an email address for your paypal. When the checkout process is complete you will be re-directed to a paypal page and select "use paypal as guest". Then you can insert your Credit Card information. From there you should be good to go.

Grading

To Make life simple for our customers, Kanata Card and Games only sell cards in 3 conditions: "Near Mint/Mint" and "Slightly Played" and "Moderately Played". Only Sets older than the Time Spiral Block will contain cards in a Moderately Played Condition. 

NM/M = Near Mint/Mint

Cards in Near Mint/Mint condition show minimal to no wear from shuffling or general play. A card graded in Near Mint/Mint condition is generally indistinguishable from cards in an unsleeved deck of other Near Mint/Mint cards. Foils in this category have little or no scuffing or clouding on the front.

SP = Slightly Played

Cards in Slightly Played condition show definite, minor wear. Examples of cards in this grade include cards with mild border wear, minor corner wear, slight scratching, or scuffing/loss of sheen on the front due to play wear. Foils in this condition will generally have some clouding or wear on the front of the card. Sleeves may or may not be needed to play these cards in a tournament.

MP= Moderately Played

Cards in Moderately Played condition show moderate wear, but are still legal for tournament play if sleeved. Examples of cards in this grade include cards with shuffle creasing, moderate corner wear, moderate border wear, moderate whitening on the back or front face of the card, slight-to-moderate inking along the back borders, major scratching, minor water damage, or slight (hairline) creasing.